1. GENERAL PROVISIONS

These General Terms and Conditions of Business (hereinafter: "Terms") constitute an integral part of the contract between the traveler (client) and the travel agency ADRIATIC SIGNATURE d.o.o. (hereinafter: "Agency"), headquartered in Split, Pujanke 24A, OIB: 45473362294, e-mail: info@adriaticsignature.com, phone: +385 95 757 0480.

2. AGENCY'S OBLIGATIONS

The Agency undertakes to provide the traveler with services that have the content and characteristics foreseen in the reservation (travel program) and to take care of the interests and rights of the traveler, in accordance with the applicable regulations of the Republic of Croatia and business customs in this activity.

The Agency undertakes to keep confidential all information learned about the traveler and will not disclose their address, place and time of travel, stay, paid price, or names of their companions to anyone without the traveler's consent, except in cases prescribed by law.

3. TRAVELER'S OBLIGATIONS

The contracting traveler is obliged to provide all necessary information in a timely manner for the realization of the contracted services/travel program and to inform the agency of any facts that could endanger the execution or realization of the contracted services/travel program (e.g., if the traveler requests a specific type of diet for health or other reasons, suffers from a chronic illness, etc.).

The traveler must comply with the house rules of hospitality and hotel establishments and cooperate in good faith with the agency representative and service providers. In case of non-compliance with these obligations, the traveler is responsible for any damages caused.

4. REGISTRATION, PAYMENT AND SERVICE PRICES

Registration for the service can be made via e-mail, website, telephone, in person, or through authorized partners.

The contract is considered binding and the reservation confirmed once the agency receives a written confirmation from the client or a deposit payment of 50% of the total travel price. The remaining amount must be paid no later than 30 days before the start of the service unless otherwise defined in the contract or offer. For reservations made within 30 days of the service start date, the full amount must be paid immediately.

Payments can be made by bank transfer, debit card or credit card.

Adriatic Signature uses Monri WSPay for online payments.

Monri WSPay is a secure system for online payments, real-time credit and debit card payments, as well as other payment methods. Monri WSPay ensures secure entry and transfer of card data for both the customer and the merchant, as confirmed by the PCI DSS certificate held by Monri WSPay. Monri WSPay uses a 256-bit SSL encryption certificate and the TLS 1.2 cryptographic protocol as the highest levels of protection for data entry and transfer.

Package prices are expressed in euros (EUR) and include the services explicitly listed in the program.

Prices may change due to exchange rate fluctuations, increased operating costs, taxes, fees, or unforeseen third-party expenses.

For every reserved trip, the participant will be issued a Final Program and a confirmation letter detailing all agreed services. For anything not defined in the Final Program and confirmation letter, the General Terms and Conditions apply.

5. CONTENT OF THE TRIP

Details of each confirmed trip, accommodation information, other services, and the number of participants are included in the Final Program and confirmation letter.

Offered accommodation is described according to the official categorization of the relevant country at the time of reservation/program issuance. Food, comfort, and other accommodation services are supervised by local tourist authorities, and accommodation standards vary and are not comparable. The agency does not take responsibility for any verbal or written information inconsistent with the program descriptions received from third parties.

6. SPECIAL CONDITIONS FOR LUXURY SERVICES (YACHTS, CONCIERGE)

6.1. Yacht Rental

Yacht rentals are subject to special contracts with the vessel owner, which include: vessel description, crew conditions, rental period, sailing area, security deposit, rules of conduct on board, cancellation and modification policies which may be stricter than the Agency’s standard conditions. The client bears the costs of fuel, marina fees, food, and drinks unless otherwise agreed (APA – Advance Provisioning Allowance). All terms of the charterer (boat owner) are part of the contract.

6.2. Concierge Services

Concierge services include organizing restaurant reservations, wellness treatments, private events, and other personalized services. All concierge services are subject to availability and may require full advance payment. Third-party services are governed by their rules, and the Agency is not responsible for their (non)performance if acting only as an intermediary. Changes and cancellations are possible only within deadlines set by individual providers.

7. CHANGES TO CONTRACTED SERVICES, AGENCY RESPONSIBILITY AND LIMITATIONS OF LIABILITY

The Agency reserves the right to change departure dates or times due to changes in flight schedules or unforeseen circumstances, as well as the right to change the travel route if travel conditions change (changed flight schedules, security situations in certain countries, natural disasters, and other circumstances beyond the agency’s control) according to applicable international transport regulations.

The Agency will fulfill all obligations fully and as described, except in cases of extraordinary circumstances.

The Agency is not liable for any negligent or intentional acts or omissions by any third parties such as hotels or other accommodation providers, airlines, ships, buses, minibuses, or other transportation means, local carriers, excursion organizers, food or entertainment providers, etc.

Without limitation, the agency is not responsible for any injury, loss, or damage to personal property, death, delays, or inconveniences related to any goods or services resulting from natural disasters (force majeure), governmental actions, weather conditions, war, civil unrest, riots, strikes, criminal or terrorist activities or threats, epidemics or threats thereof, illness, overbooking or downgrading of accommodation, construction or other deficiencies in hotels or other accommodations, mechanical or other failures of aircraft or other transport, delays or incorrect arrival/departure of any transport, dangers related to animals, insects, marine organisms or plants, risks related to recreational activities such as diving, ziplining, surfing, swimming, kayaking, sailing, rafting, hiking, cycling, climbing, sanitary issues, food poisoning, poor medical care, evacuation difficulties, negligence of medical or ship personnel, or any other reasons beyond direct control.

The agency is not responsible for travel restrictions, movement bans, entry/exit regime changes, border closures, and other measures resulting from global health, political, or security crises.

The traveler and their companions explicitly release the agency from liability for their own negligence and assume all risks themselves.

Luggage and personal belongings are at all times the sole responsibility of the participants.

8. CANCELLATION OF CONFIRMED RESERVATIONS BY THE CLIENT

For package arrangements, the following cancellation deadlines and fees apply:

• Up to 90 days before the service start: 20% of the total price
• 89 to 60 days: 30% of the total price
• 59 to 30 days: 50% of the total price
• 29 to 0 days or no-show: 100% of the total price

For yachts and villas, cancellation terms are defined in individual contracts and may include:

• Non-refundable deposits (usually 50–100%)
• Limited possibilities to change dates
• Special cancellation fees within 30 days before service start.

9. TRAVEL DOCUMENTATION

All travel documents will be delivered in a timely manner to the contracting traveler or directly to the service provider (voucher, flight tickets, any written notices, etc.), in compliance with the General Data Protection Regulation.

10. INSURANCE AND TRAVEL GUARANTEE

The Agency confirms that, pursuant to the Tourism Services Act, it has valid insurance policies with Adriatic Osiguranje d.d. for insolvency insurance related to package travel and connected travel arrangements, as well as liability insurance covering damages caused to the traveler due to non-fulfillment, partial fulfillment, or improper fulfillment of obligations regarding the package arrangement.

Travelers are advised to take out insurance for trip cancellation, accident and illness consequences, luggage damage and loss, voluntary health insurance for travel and stay abroad, and insurance covering costs of assistance and return to the place of departure in case of accident or illness. Such insurance can be purchased directly from insurers in the home country or through the agency acting as an intermediary.

The Agency will inform travelers about the content and general conditions of these insurances before confirming reservations.

11. TRAVEL DOCUMENTS, VISA, CUSTOMS AND FOREIGN EXCHANGE REGULATIONS

Travelers are obliged to comply with visa, customs, and foreign exchange regulations of the countries they travel through and stay in. In case of inability to continue travel due to violation of regulations by the traveler, all resulting costs and consequences are borne by the offender.

Travelers must possess valid personal travel documents (passports, visas, etc.). For international travel, a passport valid at least 6 months after the planned return date is required. In most cases, several consecutive blank pages for visas are also required (the exact number depends on the destination). Many destinations require visas to be obtained prior to travel. If unsure about visa requirements, consulting the agency is recommended.

Invalid documents that result in travel cancellation do not obligate the agency in any way. If travel documents are lost or stolen during the trip, the traveler bears the cost of issuing new documents.

12. HEALTH INFORMATION

If a participant becomes so medically impaired or incapacitated that they are unable to make decisions about their own care, the participant authorizes the provision of any medical assistance deemed necessary in case of injury or illness during the trip, regardless of whether provided by medical or non-medical personnel.

Furthermore, the participant confirms that they have health insurance covering personal accidents, treatment costs, medical evacuation, air ambulance services, loss of personal items, repatriation costs, and all other expenses that may arise due to loss, damage, injury, delay, or inconvenience during the trip.

If the participant does not have such health insurance, they accept the obligation to personally cover all rescue and/or medical service costs that may occur in their name.

13. RIGHT TO PARTICIPATE

All travelers under 18 years of age at the time of departure must be accompanied by a parent or legal guardian throughout the entire trip. Age restrictions may apply for some trips and will be clearly stated during inquiry.

14. PROTECTION OF PERSONAL DATA

The traveler voluntarily provides their personal data. Personal data are necessary for the realization of the requested service and will be used for further mutual communication (e.g., letters of intent, payment instructions, service realization notifications).

The Agency undertakes not to transfer personal data abroad or to third parties, except partners involved in providing the contracted service (e.g., accommodation, airline, carrier).

Personal data will be stored in a database according to the Personal Data Protection Regulation.

15. SUBMISSION AND RESOLUTION OF COMPLAINTS

The traveler is obliged, without undue delay and taking circumstances into account, to inform the agency of any non-compliance detected during the fulfillment of the travel package services.

Complaints may also be submitted in writing no later than 8 days after the end of the service. The agency will respond within 15 days. The agency commits to resolving all complaints in accordance with applicable laws and these General Terms.

In the event of a lawsuit, the competent court is the court in Split, and Croatian law applies.

16. FINAL PROVISIONS

By paying the deposit, the client agrees to these General Terms. It is considered that the traveler accepted these Terms even without signature if the reservation was made via the agency's website, by phone, or e-mail. Special contracts (e.g., yachts, villas, concierge) may have additional conditions which prevail in case of conflict.

These Terms are available on the agency’s website www.adriaticsignature.com and apply to all contracted services.